After last month’s sad Supanet service story, I did receive a cheque back, but this month’s bill still charged me at the old rate, despite indicating I had been given a refund.
A more pleasant young guy has just taken my call, spotted the problem, apologised immediately, has actioned a refund and has noted on his system to check this next month.
Still it’s really annoying that the problem hasn’t been sorted – no doubt it is the computer’s fault again.
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