Internal relations in a crisis situation

Here is a real internal relations challenge – last year a DVLA worker joked as she opened a parcel that it could be a letter bomb.  This turned out to be the case and she and her colleagues were injured.  Colleagues have apparently refused to work with the woman blaming her for the incident.

Given that there had already been several instances of , one wonders if there hadn’t been any internal communications regarding what action to take if a suspicious parcel was received.  After all this was a crisis that should have been anticipated.

Obviously the person who sent the bomb is ultimately responsible, but to what extent does the organisation have culpability, or the unfortunate woman who opened the package?

And, how is the DVLA managing this post-crisis situation – can the sense of a lack of trust between colleagues ever be repaired?

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Heather Yaxley PhD

Dr. Heather Yaxley is passionate about sustainable careers, reflective practice and professional development. I am a rhizomatic educator, practitioner, consultant, academic and scholar. As a qualified academic, I teach the CIPR professional qualifications with PR Academy and have experience teaching at various Universities. I run the Motor Industry Public Affairs Association (MIPAA) and my own strategic consultancy. I was awarded by PhD researching Career Strategies in Public Relations by Bournemouth University in 2017. I'm a published author, with books, chapters and academic papers to my name.