Supanet service – the sequel

After last month’s sad Supanet service story, I did receive a cheque back, but this month’s bill still charged me at the old rate, despite indicating I had been given a refund.

A more pleasant young guy has just taken my call, spotted the problem, apologised immediately, has actioned a refund and has noted on his system to check this next month.

Still it’s really annoying that the problem hasn’t been sorted – no doubt it is the computer’s fault again.

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Heather Yaxley PhD

Dr. Heather Yaxley is passionate about sustainable careers, reflective practice and professional development. I am a rhizomatic educator, practitioner, consultant, academic and scholar. As a qualified academic, I teach the CIPR professional qualifications with PR Academy and have experience teaching at various Universities. I run the Motor Industry Public Affairs Association (MIPAA) and my own strategic consultancy. I was awarded by PhD researching Career Strategies in Public Relations by Bournemouth University in 2017. I'm a published author, with books, chapters and academic papers to my name.