Whilst journalists use social media, companies give responsibility for it to marketing

The Society for New Communications Research has a number of interesting resources available including the proceedings from its recent research symposium.

It is interesting to compare the results of two studies:

The first of these focuses on the effects of new media on US journalists and aims to inform PR practice.  The second looks at corporate usage of the same tools.

It is clear that more and more journalists are relying on online tools in their work – the majority reference company websites, blogs and Wikipedia.  Interestingly, although 92% use corporate websites, it appears that only around 60% rate these as credible.

Could this be that the leading department given responsibility for social media is marketing – or bizarrely “none”?  Why haven’t PR practitioners taken on the challenge?

Indeed, it appears few corporates are using, or intend to use, social media tools.  Even though the Middleberg/SNCR study shows many tools (such as Twitter) receive little media attention at present, companies are even slower to move in this area, despite believing they are very important.

Those companies that are using tools report they have been successful, whilst the laggards report a lack of desire/need and resource/time constraints.

Dr Barnes views her results positively as more companies are engaging in social media than a year ago.  The message for PR practitioners from the media study is more pointed:  “managing social media belongs with PR practitioners”.

Although at present, journalists report they still depend on personal relationships with PR practitioners, their increasing use of social media is something the profession ignores – or leave to marketing colleagues – at its peril.

Published by

Heather Yaxley PhD

Dr. Heather Yaxley is passionate about sustainable careers, reflective practice and professional development. I am a rhizomatic educator, practitioner, consultant, academic and scholar. As a qualified academic, I teach the CIPR professional qualifications with PR Academy and have experience teaching at various Universities. I run the Motor Industry Public Affairs Association (MIPAA) and my own strategic consultancy. I was awarded by PhD researching Career Strategies in Public Relations by Bournemouth University in 2017. I'm a published author, with books, chapters and academic papers to my name.