Personality

Everyone is different. Everyone is the same. As professional communicators, should public relations practitioners focus on individual differences, segmenting people into chunks by age, gender, geographical location? Or categorise by attitude – friend or foe? Perhaps by behaviour – which way did you vote? Are you with us or against? Stephen Waddington directs PR practitioners…

Being human – mental well-being lessons for Thomas Cook PR

This post started out as a critique of the response by Thomas Cook to the tragic deaths of the Shepherd children in 2006. It supported Andy Barr writing at The Drum who argued a failure to be human, and the FT conclusion that the company mislaid its moral compass in putting legal advice over the paying public. In…

Dirty Work on World Mental Health Day

10 October 2014 is designated as World Mental Health Day – with a focus this year on schizophrenia. A serious issue but one that is using a tactic that is arguably one of the most common in the PR Toolkit. This approach of the awareness day, week, month or year is used for health, environmental and…